Terminos y condiciones
1. First things first
1.1. What are these General T&Cs?
These General Terms and Conditions (“GT&Cs”) and the terms and conditions of the relevant suppliers will apply to your booking.
This Site is available to every individual over 18 years old (“you”, “your”), and solely and exclusively for private use. When you make a booking on this Site, you accept these GT&Cs and the ones of the relevant suppliers.
1.2. Who are we?
This Site is owned by Opodo S.L. and Grupo Zavala SL a company duly incorporated in Spain, VAT ESB-61965778, registered office at Calle de Manzanares, n° 4, Planta 1, Oficina 108, 28005, Madrid, Spain (NOT OPEN TO THE PUBLIC).
Opodo S.L. and Grupo Zavala SL a company belonging to the eDreams ODIGEO Group (“eDO Group”). In some cases it may use services provided by other companies of eDO Group (“eDO Company/ies”). The services provided on this Site are made available by eDO Companies (“us”, “we”, “our”) and our providers. We are an IATA Accredited Agent.
1.3. How to Contact us?
You can contact us by using our Help Center .
1.4. Definitions
We have prepared these definitions that will help you better understand our GT&Cs.
2. What are the contracts?
2.1. Our Intermediation Service and the Purchase of Travel Services
Through our Site, we offer a search and intermediation service of Travel Services and/or Other Services available on the market, as well as an intermediary service for the purchase of the services you select. A purchase on this Site is considered any order for Travel Services and/or Other Services made with an obligation to purchase and which has been confirmed by us.
Unless otherwise indicated, when you purchase Travel Services through this Site, it is formalised into an agreement directly with the Travel Providers.
2.2. Booking process
After you complete the booking process, you will receive an email confirming that we have received your request and are processing it. Once we have confirmed your booking with the Travel Provider/s and payment has been duly processed you will receive a confirmation email that will include our Booking Number. At such a point your contract in relation to the services ordered will come into existence. Please note that our obligation to confirm your booking will be subject to the confirmation of the Travel Provider/s and to your payment in full.
In the event that, for any reason beyond our influence, your order cannot actually be processed partially or in full, we will indicate this in the email. Please read the email carefully and do not hesitate to contact us immediately in case of doubts.
2.3. Price
The final full price of your booking shall be confirmed once the process of searching and selection has been completed and the price is available, with a breakdown of costs, before you have the option to click on “ACCEPT AND PURCHASE”.
2.4. Payments
You can only use the payment methods as listed on our Site. No other payment methods are accepted by us (we are an online travel agency, and we certainly do not accept cheques). You will not receive any confirmation until the payment has been received. You authorise us to use such information to (i) pay the Travel Service/s and/or Other Service/s ordered, (ii) manage refunds when appropriate and (iii) pay any Post-Booking Service/s requested. In all cases, your payment details will be encrypted in a secure server, according to PCI standards.
2.5. Right of withdrawal exclusion
According to Directive 2011/83/EU, Art 3 Scope and Art. 16 Exceptions from the right of withdrawal both the Travel Services and our Intermediation Fees connected to these Travel Services are not eligible for the right of withdrawal.The above Directive states at Art. 3 (3): “This Directive shall not apply to contracts: (...) (g) which fall within the scope of Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours; (...) (k) for passenger transport services, (...); (l) the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance; (...)”.
3. Terms and Conditions relating to Travel Services
The Travel Services provided on this Site are made available by eDO Companies and our providers. You can find the information about your Travel Services in the relevant section below and the complete eDO companies data at clause 1.2.2.
You can find further information about these in our Help Center .
3.1. Changes, cancellations, refunds
THE CHANCE TO CHANGE, CANCEL AND/OR REFUND a Travel Service purchased through this Site, as well as the way to do so, WILL DEPEND ON THE TERMS AND CONDITIONS OF THE RELEVANT TRAVEL SUPPLIER, WHICH ARE USUALLY ACCORDING TO THE SORT OF FARE CHOSEN. For example, if you need to correct a mistake in a passenger's name, the rules of the relevant airline will apply. If you wish to ask for a change, cancellation or refund through us, please contact us through your Account. You will also be able to resolve questions you may have through our Chatbot or our Help Centre. These requests cannot be processed by email due to the nature of the processes.
3.2. Flights
Our “Flights” intermediation and booking service is provided by Vacaciones eDreams SL. We act as an intermediary between you and the Travel Suppliers, so the travel contracts for flights booked through our Site shall be with the relevant airline/s and subject to their terms and conditions.
You can find here all the information that you will need to plan your trip (transportation conditions, baggage policy, etc.) from the airlines most frequently booked on our Site. Please be aware that this information is managed directly by the airlines and it’s important that you familiarise yourself with these policies while planning your trip. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website.